职位技能要求： [About Air China]
Air China Limited ("Air China") is an international airline headquartered in Beijing, China. Air China is China’s exclusive national flag carrier for civil aviation, a member of the Star Alliance, the world’s largest airline alliance, and it was the official airline partner of the 2008 Beijing Olympic Games. Currently, North America headquater has entry-level opening for Passenger Reservation & Ticketing Representative . Essential duties and responsibilities are listed below. Other duties may be assigned to meet business needs as required. Air China offers an excellent benefits package, including medical insurance, 401(k) plan with company match, vacation, free and discount flight tickets, etc.
Interested candidates please send your resume in both Chinese and English to
canacchr@gmail.comJOB DESCRIPTION
FULL-TIME PASSENGER RESERVATION & TICKETING REPRESENTATIVE:
Works in a cooperative spirit to ensure the success of Air China;
Handle outbound and inbound calls for passengers and travel agents
Handle incoming request from customers by email or fax and managing their inquires or requests
Answer Customer inquiries regarding flight arrivals, delays, cancellations, flight irregularities, facilities, and other general information.
Learn and complete the process of taking reservations, issuing tickets and making changes to the existing tickets;
Provides friendly service to and maintains positive relationships with all internal and external Customers.
REQUIREMENTS
College graduate or above with good communication skills in both Chinese and English;
Good communication & customer services skills;
Skilled use of Microsoft Office software (Excel, Word, etc.);
Self-motivated;
Weekend/holiday shifts required;
Applicants must have legal permit to work in the U.S.
Air China is an Equal Opportunity Employer .
Training and development
When you come on board as a reservation and ticketing agent, you’ll benefit from our comprehensive three-week induction program that will prepare for your job. It will cover:
basic procedures
knowledge of the airlines
security training
using the public address system
manual handling
Your career follows this path:
Representative—Senior Representative—Supervior Assistant—Supervisor—Senior Supervisor
